Privacy Policy
Effective Date: [14/07/2025]
Website: https://sonyplex.com
Contact Email: [email protected]
Sonyplex OTT (“we”, “our”, “us”) values your privacy. This Privacy Policy describes how we collect, use, and protect your personal information when you use our services, including our website, apps, and video streaming platform.
We may collect the following types of information:
Name (if provided)
Email address
Payment details (via Google Play)
Login credentials (via Firebase Authentication)
Device type and OS
IP address
App activity and crash reports (via Firebase Crashlytics)
Viewing history (via Flussonic)
Analytics data (via Google Analytics & Firebase Analytics)
If our service uses YouTube content, user interactions may be collected via YouTube API, subject to Google’s Privacy Policy.
Google Firebase (Authentication, Realtime Database, Crashlytics, Messaging)
Flussonic (Secure video streaming)
Google Play Services (In-app purchase, app integrity)
Google Analytics (Usage tracking, performance insights)
YouTube API (Displaying/streaming YouTube content)
We use your information to:
Provide and improve our OTT service
Analyze app usage and performance
Offer personalized content recommendations
Enable secure login and user identification
Process payments
Comply with legal obligations
We do not sell or rent your personal data. We may share limited data with:
Google (Firebase, Play Services, Analytics)
Flussonic servers (for delivering streaming content)
Payment gateways (e.g., Google Play)
All third-party services we use comply with privacy and data protection regulations.
As a user, you have the right to:
Access your personal data
Request data correction or deletion
Withdraw consent at any time
Request account and full data deletion
To exercise these rights, please contact us at: [email protected]
We retain your information only as long as necessary for service delivery, legal compliance, and business operations. You can request full deletion at any time.
Our services are not intended for children under 13 years of age. We do not knowingly collect data from children. If such data is discovered, it will be deleted immediately.
We implement strong security measures, including encryption and server-side protection, to safeguard your data.
We may update this Privacy Policy occasionally. All changes will be posted on this page with an updated effective date.
If you have any questions or concerns about this policy, please reach out to:
Sonyplex Support Team
Email: [email protected]
Website: https://sonyplex.com